Where they are eligible, vulnerable adults can obtain advocacy help, where they need assistance with such matters as maintaining accommodation, accessing services or benefits. If they have received NHS services and are not happy with the service provided then seAp can provide advocacy if appropriate.
When a health or social care professional needs to make a decision about someone, an advocate can:
- make representations about a person’s wishes, feelings, beliefs and values in relation to the decision being made
- enable the person to participate as fully as they can in the decision making process
- obtain and evaluate the relevant information to the decision
- ascertain any alternative courses of action that may be available
- obtain a further medical opinion if necessary
- bring all factors relevant to the decision to the attention of the decision makers
- challenge decisions if appropriate
- produce a report commenting on the decision to be made and how the individual’s best interests can be promoted
seAp provide advocacy for people making complaints about NHS services and social care. They will be able to discuss with you whether you are eligible to receive advocacy support.