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North Somerset Wellness Service

The Wellness Service is a proactive and personal telephone checking service managed by Access Your Care on behalf of North Somerset Council.

The Service supports people by:

  • Checking that people are safe and secure
  • Maintaining their independence in the community
  • Offering a degree of brief social contact
  • Signposting them to wider community resources, where appropriate
  • Considering how Technology can be utilised


Referrals to the Service can be received from health and social care teams, other partner agencies, Parish Councils, community groups, GPs, family and self-referrals.


Clients should have:

  • The ability to talk on the phone, video call or respond to text messages.
  • Need for a welfare check

Clients maybe:

  • Socially isolated and lonely
  • Waiting for care
  • Frequent callers to services
  • In need of follow up following professional intervention.
  • Vulnerable informal carers

Support available:

  • Regular telephone support
  • Technology Enabled Care
  • Care Link - free for 3 months (on a case by case basis)
  • Handy persons service
  • Limited shopping service
  • Prescription collection

Who to contact

Contact Name
Access Your Care
01275 874 861
Access Your Care website
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